These terms govern your use of the Not a Latte app and website. They are designed to keep a small, focused community service useful, honest, and safe. Please read them before creating an account or contributing content.
1. Agreement to these terms
By using Not a Latte, you agree to these terms and our Privacy Policy. If you do not agree, do not use the service. You must be at least 13 years old and legally able to agree to these terms in the country where you live.
2. What Not a Latte is
Not a Latte is a map and community rating service focused specifically on flat whites. It provides café information, community scores, profile averages, prices, milk choices, and roaster details. It is not a general café-review platform and does not promise that any listing, opening time, price, location, dietary detail, or score is complete or current.
3. Accounts and security
- Provide accurate information and keep access to your account secure.
- Do not create accounts in bulk, impersonate another person, or share access for abusive purposes.
- You are responsible for activity performed through your account unless you promptly tell us it has been compromised.
- We may apply review, submission, and update limits to protect the quality and availability of the service.
You can delete your account in the app or request deletion through our account-deletion page.
4. Community rules
The short version
Rate a flat white you actually drank. Add café information you genuinely believe is accurate. Do not manipulate the map.
Honest reviews only
Reviews must reflect your own genuine experience of a flat white from that café. Do not submit fabricated, paid, retaliatory, coordinated, or duplicate reviews, or score a café you did not visit.
Useful café information
Only submit real cafés and good-faith corrections. Place pins as accurately as you reasonably can. Do not knowingly submit false names, locations, opening hours, milk options, roasters, or other information.
No abuse
Do not use Not a Latte to harass others, publish unlawful or harmful material, spam the service, probe its security, evade limits, scrape at unreasonable volume, interfere with operation, or attempt to manipulate ratings or moderation.
Conflicts of interest
If you own, work for, or have a commercial relationship with a café, do not pose as an independent customer or artificially influence its rating. You may submit factual corrections in good faith.
5. Your content
You keep ownership of content you create. By submitting it, you give Not a Latte a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, moderate, aggregate, and display it for operating, securing, and improving the service. This licence continues for material that has been incorporated into aggregated scores or factual café records, to the extent that material is not personal information.
You confirm that you have the right to submit your content and that it does not violate law, another person’s rights, or these rules.
6. Moderation and enforcement
Café submissions and update requests may be reviewed before publication. We may approve, reject, edit, merge, hide, recalculate, or remove content when we reasonably believe it is inaccurate, duplicated, irrelevant, abusive, unlawful, or harmful to the service.
We may warn, rate-limit, restrict, suspend, or terminate accounts that breach these terms or threaten the service. Serious or repeated abuse may be acted on without advance notice. You can ask about a moderation decision at support@notalatte.uk.
7. Service availability and changes
We may add, change, suspend, or discontinue features, and we cannot guarantee uninterrupted or error-free availability. Map data, community information, and third-party services may occasionally be delayed, unavailable, or wrong.
Not a Latte is provided for personal, non-commercial use. You may not copy, resell, repackage, or commercially exploit the app, its branding, or a substantial part of its database without written permission.
8. Your decisions
Use your own judgement when visiting a café or relying on community information. Check opening times, prices, allergens, dietary suitability, accessibility, and travel directions directly with the café where those details matter. Not a Latte ratings are opinions, not professional recommendations or guarantees.
9. Disclaimers and liability
To the fullest extent permitted by law, the service is provided “as is” and “as available”, without warranties that information will always be accurate, complete, or current. We are not responsible for losses caused by reliance on community-supplied café information or by third-party services outside our reasonable control.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or for death or personal injury caused by negligence. Your statutory consumer rights are not affected.
10. Ending use
You may stop using Not a Latte at any time and may delete your account. Clauses that by their nature should continue after termination, including those about content licences, service protection, disputes, and liability, will continue as necessary.
11. Governing law
These terms are governed by the laws of England and Wales. If you are a consumer, you may also have mandatory rights and the right to bring a claim in the courts where you live.
12. Changes to these terms
We may update these terms as Not a Latte develops. The date at the top identifies the current version. If a change materially affects your rights, we will take reasonable steps to draw attention to it.
13. Contact
Questions about these terms or the community rules:
support@notalatte.uk