Need help with an account, spotted something strange on the map, or found a flat white attached to the wrong café? Pick the closest option below and your email app will open with a useful subject line.
Contact us
Email is the quickest way to reach Not a Latte support:
support@notalatte.ukInclude the email address connected to your account if your question is account-specific. Please do not send your password, Apple credentials, Google credentials, authentication codes, or private keys.
Account and sign-in help
I did not receive the confirmation or reset email
Check your spam or junk folder and confirm that the email address was entered correctly. Wait a few minutes before requesting another email, because email providers can delay delivery. Links can expire; request a fresh one if the app says it is no longer valid.
Apple or Google sign-in is not working
Check that your device is online and that you are using the same provider connected to your original account. If the provider sheet closes or reports an error, restart the app and try once more before contacting support.
I want to change my password or display name
Open the app, choose the menu button, then go to My account. Password sign-in accounts can request a password change there. Display-name changes may be limited to once every seven days.
Café information and reviews
A café is missing
Open the app menu and choose Add a café. Drop the pin carefully, add the café name and any optional details, then submit it for moderator review.
A listing is wrong
Open the café’s expanded details and choose the option to suggest an update. You can propose a corrected name, address, opening hours, milk choices, and roaster information. For a particularly urgent or sensitive issue, use the café data email above.
I need to update or delete a review
Open the café you reviewed or go to My ratings. Expand your rating and choose update or delete. Deletions are permanent and café summaries are recalculated.
Reporting an app problem
A useful report includes:
- What you were trying to do.
- The exact wording of any error.
- The steps that make it happen again.
- Your iPhone or Android model and operating-system version.
- A screenshot, provided it does not expose private account information.
Privacy and account deletion
Our Privacy Policy explains what the app processes and why. To permanently remove your Not a Latte account and associated account data, follow the steps on the Account Deletion page.